Shipping Policy – House of Orelia

Last Updated: June 2026

At House of Orelia, we are committed to delivering your order safely, efficiently, and with the utmost care. Please review our shipping policy to understand our delivery process.

1. Shipping Coverage

We currently ship across all serviceable locations within India through our trusted logistics partners.

• Pan-India delivery available.
• International shipping is currently not available.
• Delivery availability depends on the courier-service ability in your area. 

2. Order Processing

• Orders are typically processed within 2–4 business days after payment confirmation.
• Processing includes quality inspection, packaging, and dispatch.
• Orders are not processed on Sundays or public holidays.
• During festive seasons, sales, or high-volume periods, processing times may be slightly extended.

3. Shipping Charges

• Free Standard Shipping on all prepaid orders across India.
• Cash on Delivery (COD), if available, may attract an additional convenience fee displayed at checkout.
• Promotional free shipping offers may be introduced from time to time.

4. Delivery Timeline

Estimated delivery timelines after dispatch:

Please note that these timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.

5. Order Tracking

Once your order is dispatched, you will receive:

• A shipping confirmation email or SMS.
• A tracking number and tracking link.
• Real-time shipment updates through our logistics partner.

6. Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

• House of Orelia will not be responsible for delays caused by incorrect or incomplete addresses.
• Address modifications may be possible only before the order is shipped.

7. Delayed, Lost, or Damaged Shipments

While we work with reliable courier partners, occasional delays may occur.

If your package is:

• Delayed beyond the estimated delivery period,
• Lost in transit, or
• Received in a damaged condition,

Please contact our customer support team within 48 hours of delivery or the expected delivery date. We will coordinate with the courier partner to resolve the issue as quickly as possible. 

8. Packaging

Every House of Orelia product is carefully packed to ensure it reaches you in perfect condition.

If you receive a package that appears tampered with or damaged, please take photographs before opening and contact us immediately.

9. Delivery Attempts

Courier partners generally make multiple delivery attempts. If delivery is unsuccessful due to customer unavailability or incorrect address details, the package may be returned to us. Additional shipping charges may apply for re-dispatch.

10. Contact Us

For any shipping-related queries, please reach out to us:

House of Orelia
Email: support@houseoforelia.com
Phone: +91 8826777684
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST